Tech Support at BookMyShow

Tech Support

Your Role:

Monitoring the Alert system, APM, Server’s health, DB Backup jobs, Web application status and CPU/Memory Utilization of the microservices
Investigating the issue by analyzing the logs from various Log Management and other tools to resolve/escalate the issues
Handle the incoming issues/tickets via Email, Service Desk and JIRA
Taking ownership for Unresolved Issues/ Escalations/ RCA
Follow the standard procedures for escalation of unresolved issues to the appropriate internal teams to avoid the SLA breach concerning the severity.
Coordinate with Internal teams, Business team, and Customer care team for issue status and resolution
Coordinate with 3rd party vendors
Identify common issue patterns & suggest process improvements.
Setting up the alerts and creating a Run Book

Your Checklist:

Application Form

First Name *

Last Name *

Email *

Phone *

Attach CV *

Portfolio url

Years *

Months *

Days *

Current CTC (LPA) *

Expected CTC (LPA) *

Current City *

Preferred City *

Current Company

Cover Letter