BookMyShow is India’s biggest entertainment company. We are the go to entertainment platform for millions of transacting users who watch movies and out of home entertainment. We also produce and manage the biggest music events, live performances, sports, plays across India such as Lollapalooza, Coldplay, Ed Sheeran, Bandland, Guns N’ Roses, U2, Cirque De Soleil, Indian Premier League and others.

From the wild ecstasy of Lollapalooza to the soulful strains of Coldplay, the fiery chords of Ed Sheeran, the rebellious anthems of Guns N’ Roses, the celestial hymns of U2, the whimsical enchantment of Cirque du Soleil, and the roaring fervor of the Indian Premier League, we orchestrate a pantheon of experiences that dazzle the subcontinent. Our rocket ship launched in 2007 and we are travelling at breakneck speed as we create communities and redefine the entertainment experience space in India; we are literally defining the concert economy.

Your Profile 

• Monitor alerts, APM tools, server health, DB backup jobs, web application status, and CPU/Memory usage of microservices.
• Analyze logs from various tools to identify, resolve, or escalate issues.
• Handle incoming issues/tickets via Email, Service Desk, and JIRA.
• Take ownership of unresolved issues, escalations, and perform RCA.
• Escalate unresolved issues following standard procedures to prevent SLA breaches.
• Coordinate with internal teams, business teams, customer care, and third-party vendors for issue resolution.
• Identify recurring issue patterns and suggest process improvements.
• Set up alerts and create Run Books for operational processes.

Your Checklist 

• Strong knowledge of log analysis.
• Basic understanding of cloud services and monitoring tools.
• Excellent communication skills and a proactive approach.
• Customer-focused and service-oriented mindset.
• Ability to multitask, prioritize, and adapt to changing environments.
• Quick learner with strong problem-solving skills.
• Collaborative team player with a willingness to learn new skills.