The World of BookMyShow

Launched in 2007, BookMyShow, owned and operated by Big Tree Entertainment Pvt. Ltd. (founded in 1999), is India's leading entertainment destination with global operations and the one-stop shop for every entertainment need. The firm is present in over 650 towns and cities in India and works with partners across the industry to provide unmatched entertainment experiences to millions of customers. 

Over the years, the company has evolved from a purely online ticketing platform for movies across 6,000 plus screens, to end-to-end management of live entertainment events including music concerts, live performances, theatricals, sports and more. Some of the key properties that BookMyShow has brought to its markets include U2's The Joshua Tree Tour, NBA's debut games in India, Disney's Aladdin, Cirque du Soleil BAZZAR as well as international artists such as Coldplay, Ed Sheeran, and Justin Bieber. BookMyShow is invested in providing the best user experience, whether on-ground or online.

The company has developed 'BookMyShow Stream', India's largest home-grown transactional video-on-demand (TVOD) platform.

Your Profile

• Support onboarding activities including account setup, configuration checks, and user training coordination.
• Respond to client queries, log issues, and follow through with Product/Tech teams to ensure timely resolution.
• Track platform usage, identify basic adoption gaps, and share insights with the internal Account Manager.
• Prepare weekly/monthly reports, usage summaries, and documentation for internal and client review.
• Maintain updated records of client communication, tickets, and SLA compliance.
• Escalate challenges promptly and ensure clients are kept informed on progress.
• Assist in capturing feedback, feature requests, and common usability issues.

Your Checklist

• 1–2 years of experience in Client Service, Customer Success, Support, or Operations within a SaaS or tech environment.
• Good understanding of SaaS workflows, ticketing systems, and basic troubleshooting.
• Strong communication skills, with the ability to interact confidently with client users.
• Proficiency in MS Excel, reporting tools, and CRM/ticket management platforms.
• Detail-oriented, organized, and able to handle multiple client requests concurrently.